Palante Technology Cooperative Seeks a new worker!
Palante Technology Cooperative is seeking a new technical support person to join us in our work with incredible nonprofit and community organizations. The new worker will join our tech support team, providing remote and on-site assistance to our clients in New York City.
Who we are
Palante Tech is a worker cooperative that provides tech consulting services to progressive nonprofit, social justice, activist and community organizations. Over the years, in our individual and collective work, we've developed a deep understanding of nonprofit tech needs and the expertise needed to meet them. Each of us has also been long involved with activism and organizing in non-technological capacities, including involvement with many of our client organizations. This breadth of experience allows us to provide services that are tailored to meet the specialized needs of nonprofit community organizations.
Palante Tech is currently comprised of six worker-owners and one consultant, located in Brooklyn, Detroit, Philadelphia, Oakland, and Mexico. You can find out more about each of us on our website at https://palantetech.coop/about.
All Palante Tech workers are paid at the same hourly rate of $31.50, plus patronage after 9 months if they become worker-owners. Professional development and community involvement of various sorts are paid; we encourage workers to seek out these opportunities! We currently offer paid health time, paid vacation and health and dental insurance to all workers. We have a strong commitment to collective accountability, treating each other well, and ensuring that each worker is able to lead a healthy, fulfilling and balanced life.
Our Worker Cooperative
As a member of our worker cooperative you will participate in the day-to-day business of Palante Tech: prospecting for new work, managing projects and clients, helping with billing and bookkeeping and making business decisions via consensus at our weekly meetings. We have many areas of work, and we encourage everyone to learn about them all and branch out into other areas. All Palante Tech workers are candidates for worker ownership of the cooperative after 9 months of employment. One of the benefits of ownership is patronage, or a share in the company profits based on a worker's percentage of the total hours worked.
Who are we looking for?
Palante Tech is looking for someone who is based in New York City, has a well-rounded set of professional and technical skills and is good at learning new skills. We prefer that you have experience with working remotely and independently; you should be comfortable with a high amount of communication via phone, video, email, chat and an online project management system. Ideal candidates will share our commitment to working with progressive and social justice nonprofits & community organizations.
Your primary role will be to serve as a front line tech support for our IT support plan clients. You will provide direct support to clients over phone, email, and in person in their offices in Manhattan and Brooklyn. You will assist in maintenance and repair of their IT infrastructure. You will also have opportunities to explore and learn other portions of Palante's work.
This is a full time position with flexibility around schedules and exact numbers of hours.
The ideal person will be able to demonstrate the following qualities and skills::
Ability to work with minimal supervision
Talent for explaining technical answers patiently to non-technical folks in a way that's accessible without being condescending
Comfort solving a wide range of software, networking and hardware issues such as might be found in small (5-20 person) offices
The ability to work well under pressure when the situation requires it
Also most or all of these technical skills:
Installing and configuring routers and switches, both residential and SOHO-grade (e.g. Sonicwall TZ170, Zyxel ZyWall series).
Installing, configuring and troubleshooting a wide range of Windows operating systems and software (Windows 7/10, Microsoft Office, web browsers, etc.)
Configuring and troubleshooting email-related issues across a number of platforms/clients (SMTP, IMAP, Thunderbird, Outlook, Gmail, Office365, smartphone clients)
Able to configure and troubleshoot firewall-related issues
Comfortable writing and editing basic scripts to automate simple tasks
Installing, configuring, and troubleshooting servers, particularly Windows Server and Debian/Ubuntu
Familiarity with the open source software ecosystem
Familiarity with the Linux command line
The ability to write clear technical documentation for internal use
Experience with systems automation software (Puppet, Ansible, and similar)
Experience with MySQL/MariaDB, Samba, Postfix, Apache
Experience writing and editing scripts for repeated tasks
Experience with PGP encryption
Furthermore, this job has the following requirements:
Fluency in English
Ability to climb stairs, lift and carry computer-sized objects
How to Apply
Please email us at join [at] palantetech.coop (subject: tech%20support%20job) with the following:
a cover letter/letter of interest, including why you're interested in joining a worker cooperative and working with social justice community organizations
People of color, women, genderqueer and trans folks, and queer folks strongly encouraged to apply.