In the wake of global pandemic, we at Palante Technology Cooperative have been working hard to determine the best course of action to protect our workers’ health while ensuring our clients receive the best service possible in the face of uncertainty and transition. As a majority remote organization, we expect work to continue uninterrupted for our Web and Civi clients, while switching to expanded remote support to our physical Tech Support clients.
To this end, we wanted to share the following updates to our service policies:
- Web and Civi work for all of our clients will continue. Project managers will communicate as much as possible as the situation changes, should they be pulled away for health or caretaking reasons.
- In accordance with CDC, New York State, and New York City recommendations to slow the spread of coronavirus, Palante Technology Cooperative will not be available for non-emergency physical, on-site visits for the next two weeks. Our hope is to reassess our no-visit policy on Monday, March 30. We will keep our clients informed of any updates as we learn more.
- We are doing our best to support our clients' transitions to remote or staggered work policies. We are extending our support for all managed service clients to include staff’s personal computers and devices for as long as they are working from home. We are prepared and able to provide high quality support over phone, email, and video conferencing.
- Our on-call hours remain unchanged (weekdays,10 am to 6 pm EST for MSP clients, 10am to 8pm EST for all web and civi support and maintenance clients).
Please feel free, as always, to reach out over phone or email if you have any questions or concerns.