Update on January 4, 2022: Due to the overwhelming surge of Covid-19 cases in NYC as a result of the Omicron variant, our tech support team will not be scheduling site visits before January 25, 2022. Should conditions be safe enough when we re-asses on January 25, we will resume scheduling with clients that need on-site work as long as they can meet our Covid-19 guidelines for worker safety. Until then, we will continue to provide remote support for all of our tech support clients.
Update on November 25, 2020: Our tech support team will not be scheduling non-urgent site visits between December 11, 2020 and January 4, 2021 in a precaution against rising Covid-19 cases around the nation, and to allow our workers to safely travel during the holidays.
Update on May 18, 2020: PAUSE Order in New York State has been extended through May 28. It will likely be even longer before it is lifted in New York City. We will continue to be in touch with tech support clients in the region when we are re-opened for site visits. We'll continue to provide remote-only tech support until then.
Update on April 17, 2020: PAUSE Order in New York State has been extended through May 15, 2020. We are continuing to provide remote-only tech support to our clients.
Update on April 15, 2020: New York State's PAUSE Executive Order has been extended through April 29, 2020. We are continuing to provide remote-only tech support to our clients.
Update on March 31, 2020: In accordance with the New York State PAUSE Executive Order, Palante will continue to provide remote-only tech support to our clients.
Orignal update on March 17, 2020: In the wake of global pandemic, we at Palante Technology Cooperative have been working hard to determine the best course of action to protect our workers’ health while ensuring our clients receive the best service possible in the face of uncertainty and transition. As a majority remote organization, we expect work to continue uninterrupted for our Web and Civi clients, while switching to expanded remote support to our physical Tech Support clients.
To this end, we wanted to share the following updates to our service policies:
- Web and Civi work for all of our clients will continue. Project managers will communicate as much as possible as the situation changes, should they be pulled away for health or caretaking reasons.
- In accordance with CDC, New York State, and New York City recommendations to slow the spread of coronavirus, Palante Technology Cooperative will not be available for non-emergency physical, on-site visits for the next two weeks. Our hope is to reassess our no-visit policy on Monday, March 30. We will keep our clients informed of any updates as we learn more.
- We are doing our best to support our clients' transitions to remote or staggered work policies. We are extending our support for all managed service clients to include staff’s personal computers and devices for as long as they are working from home. We are prepared and able to provide high quality support over phone, email, and video conferencing.
- Our on-call hours remain unchanged (weekdays,10 am to 6 pm EST for MSP clients, 10am to 8pm EST for all web and civi support and maintenance clients).
Please feel free, as always, to reach out over phone or email if you have any questions or concerns.