Palante is excited to give a belated blog welcome to Angel, our newest worker! Angel joined our tech support team back in July and dove right into their new role with enthusiasm, quickly demonstrating their hard-won help desk skills in supporting our tech support clients in NYC and beyond. They have also quickly begun contributing to our internal organizational work to make Palante a better workplace for our workers and better service provider for our clients. We're thrilled to have Angel on board as we continue to grow, evolve, and provide vital technology services to our movements.
Palante Tech Blog
The workers of Palante Tech are grieving the unexpected passing of Linda Thurston, Operations Coordinator at the War Resisters League. We have worked with Lin and WRL since our very first year in existence, before we even incorporated as a business. Lin was an amazing client and a beautiful soul.
This position has been filled! Palante Technology Cooperative is seeking a new technical support person to join us in our work with incredible nonprofit and community organizations. The new worker will join our tech support team, providing remote and on-site assistance to our clients in New York City.
Our infrastructure team member, Jamila, recently completed an upgrade of our entire monitoring infrastructure for Windows computers, which is a key part of how we keep our client systems running, up to date, and virus free. This upgrade was almost 7 years in the works! We’re so excited to finally be up to date, using a set up that involves Icinga2, an open source monitoring software, with specific Powershell scripts to make it work nicely with Windows. We wanted to share the details of our set up so that others can replicate or iterate on it for their own use.
This piece was originally published in the 2016 print edition of Model View Culture. We get frequent questions about the basics of tech worker cooperatives, so we're sharing this here!
Update on November 25, 2020: Our tech support team will not be scheduling non-urgent site visits between December 11, 2020 and January 4, 2021 in a precaution against rising Covid-19 cases around the nation, and to allow our workers to safely travel during the holidays.